Rules

Cat Interaction Rules

Please do not carry us
Please do not feed us anything that is not from our space.
Please do not force us to stay, we sometimes need a break too!
Please do not disturb us while we are sleeping, pets are welcomed but please don‘t wake us up forcefully!
Some of us probably experienced some trauma/ bad memories before we came here so please forgive us if we are a little shy and hissy. Take it slow and we will be the sweetest angels you will ever meet.
Please do not force us and be gentle with us for pets, take it slow with us as we do need some time to warm up!
Children under 10 years old are not allowed for safety reasons.

To ensure a smooth and enjoyable experience for all guests, please take note of the following terms when booking and using our space:

Private Rooms are available for booking by the hour (minimum 1 hour).
Extension of time is subject to availability and must be arranged at the reception.
Food is not provided but you may choose to purchase snacks at our retail area.
You may bring your own food/order food but please clean up after yourselves.
Do not feed the cats with any human food.
Smoking, vaping, and the consumption of illegal substances are strictly prohibited on our premises. Authorities will be contacted without exception.
No alcohol is to be consumed at our premise at all times.
Guests are responsible for the safe use of all provided equipment (console, Switch, karaoke system, microphones, etc.).
Please note that there are no cats in private room 1.

Please respect the space and maintain cleanliness.
Handle all equipment with care; damages caused by negligence or misuse may incur repair/replacement charges.
Loud or disruptive behavior is not permitted, to ensure a comfortable environment for all guests.

Please inform us 24 hours before if you wish to cancel your private room booking.
For no-shows, you will not be able to book for another private room session unless full deposit is made to secure your booking.

A booking will be held for 15 minutes after the reserved time.
After 15 minutes, the booking will be considered a no-show and the slot may be released to other guests.
No refunds or credits will be provided for no-shows.

Refunds (where applicable) will be processed within 5–7 working days.
Store credits (if chosen instead of refund) can be used for future bookings within 3 months.
No refunds will be given for unused time once a session has started.

We provide lockers with keys for you to store your belongings at open lounge area.
Meownistry of Meow will not be held liable for personal injury, loss, or damage to personal property.
Guests are fully responsible for their belongings and for the behavior of their group members.

All staff members are to be treated with respect and kindness at all times. Abusive, threatening, or disrespectful behavior, whether verbal, physical, or written — will not be tolerated under any circumstances.
Any breach of this rule may result in immediate action, including refusal of service or further measures where necessary.

By booking a private room with us, you agree to abide by the above Terms & Conditions. Let’s keep the vibes fun, safe, and purr-fect for everyone!